Request for Support form

Please use the form below to open a support ticket with SGL support. Please note that to open a support ticket you must have a currently valid support contract.

Click here to view the SGL Support Terms and Conditions.

Before clicking the Submit Issue button, please double-check that you have included the correct phone number and contact email address.

  
Contact Information
Company Name or Site Call Letters
Company or Site Address
Contact Name
Email Address
Phone Number

Each Flashnet server is assigned a unique 4 digit SGL Licence Serial number. This is typically displayed on the Windows desktop background of your Flashnet server(s) and is used by SGL to verify and update your account information. For multi-node systems, you need only use the Licence Serial # assigned to your first FlashNet node (usually called SGL01). If you can not locate this number, it will be included in an automatic reply message sent to the email address you provided above once you have successfully submitted this ticket. Please retain this number for all future support requests.
   
General Case Information
Priority of Issue
Affected Process
   
Problem Description
Email Subject
This will be used in the Subject field for all subsequent emails regarding this issue.
   
 
© Copyright Software Generation Limited 2009. Digital Marketing Agency - Wickedweb